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Frequently Asked Questions About AAOS

Account & Login

How do I create an AAOS account?

  1. Check the upper right-hand corner on the AAOS Home page.
  2. Click "Create Account."
  3. Enter the email address that will be associated with your account.
  4. Complete the required information and submit.

How do I log into my AAOS account?

  1. Check the upper right-hand corner on the AAOS Home page.
  2. Click "Login."
  3. Sign into your account with your Username (User ID or email address) and password.

How can I retrieve my account password?

  1. Click "Login" at the top of the page.
  2. Click "Forgot my Password."
  3. Enter the email address associated with your AAOS account to receive password reset instructions via email.

How do I make changes to my Username or Password?

  1. Login to your AAOS account.
  2. Click the icon of the person at the top of the page to open your personal account menu.
  3. From the dropdown options, click "My Settings."
  4. At the bottom of the page, you will find options to change your password, username, and AutoPay settings.

How do I retrieve my account Username?

  1. Click the Login link at the top of the page.
  2. Click "Forgot my Username."
  3. Select the option to "Find my account by email address."
  4. Enter one or more email addresses that you believe might be associated with your AAOS account.
  5. Submit to receive login instructions via email.

How do I find my AAOS ID number?

  1. Login to your AAOS account.
  2. Click the icon of the person at the top of the page to open your personal account menu.
  3. From the dropdown options, click "Account Dashboard."
  4. At the top-right corner of the page, you will see your AAOS user ID.

How do I print a receipt or access my purchase history?

  1. Login to your AAOS account.
  2. Click the icon of the person at the top of the page to open your personal account menu.
  3. From the dropdown options, click "Account Dashboard."
  4. Click the tab at the top of the page that reads, "My Invoices and Receipts."
  5. At the bottom of the page, find the "Search / View My Invoices" section.
  6. Use the available fields to search for an invoice name or number, or filter by date range or invoice category.

How can I pay for a purchased item or membership dues?

  1. Login to your AAOS account.
  2. Click the icon of the person at the top of the page to open your personal account menu.
  3. From the dropdown options, click "Account Dashboard."
  4. Click the tab at the top of the page that reads, "My Invoices and Receipts."
  5. Open invoices appear at the top of the page, along with a button to pay now.
  6. If you don't see the invoice you are looking for, find the "Search / View My Invoices" section at the bottom of the page.
  7. Use the available fields to search for an invoice name or number, or filter by date range or invoice category.
  8. Complete the payment information and click "Pay Now."

How can I delete or add a credit or debit card from my account?

  1. Login to your AAOS account.
  2. Click the icon of the person at the top of the page to open your personal account menu.
  3. From the dropdown options, click "My Settings."
  4. At the bottom of the page, you will find options to change your password, username, and AutoPay (credit card) settings.